This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Chō ("we", "us", or "our"). By placing an order on our website www.choeffect.com, you agree to comply with the following shipping guidelines:

Order Processing Time

• Orders are typically processed and shipped within one business day after payment verification, unless otherwise specified.
• Please note that orders are not processed or shipped on weekends or public holidays.
• For pre-orders, shipment will take approximately 2 weeks to arrive at your doorstep.
  

Shipping Methods

• We offer standard shipping; delivery times depend on your location and the nature of the product.

• Shipping costs and delivery times vary based on your delivery address.

• Estimated delivery times will be provided during checkout.
  

Shipping Destinations

• We currently ship worldwide.

• For international orders, please note that customs clearance procedures may cause delays beyond our original delivery estimates.
  

Shipping Charges

• Shipping charges are calculated based on the weight of your order and the destination address.

• Orders above AED 1,000 qualify for free shipping.

• Shipping charges will be displayed during checkout before you complete your order.
  

Customs Duties and Taxes

• GCC orders have customs and duties pre-paid.

• For other countries, customs and import duties are applied by local authorities. Unfortunately, we are unable to provide an estimated amount for these fees. We recommend contacting your local customs office prior to ordering to determine potential charges.

• Please note: any orders returned due to unpaid customs charges are non-refundable, and we reserve the right to deduct any costs incurred from your refund.
  

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

• You can track your shipment using the provided tracking number and the carrier's website.
  

Delivery Attempts

• It is your responsibility to ensure that someone is available to receive the package at the designated delivery address.

• If delivery attempts are unsuccessful, the carrier may leave a notification card with instructions for rescheduling delivery or collecting the package from a local facility.
  

Shipping Delays

• While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or carrier issues.

• We are not responsible for any delays caused by carriers or customs clearance procedures.
  

Lost or Damaged Shipments

• We are not liable for lost or stolen packages once they have been marked as delivered by the carrier.

• If your package arrives damaged, please contact us immediately with photographic evidence, and we will work with you to resolve the issue.
  

Order Modifications

• Once an order has been placed, we may not be able to modify shipping details or change the shipping method. Please review your shipping information carefully before completing your order.
  

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@choeffect.com.

By placing an order with us, you acknowledge and accept the terms of our Shipping Policy. This policy is subject to change without prior notice.

 

Return Policy

At Chō, we are committed to delivering premium products and a smooth customer experience. Please review our policy carefully before placing your order.

Refund Policy

• We do not offer refunds on orders placed via www.choeffect.com, including standard purchases and pre-orders, except in cases where a product is defective, damaged, or the wrong item is delivered.

• Refunds are not applicable for change of mind, incorrect selections, or preference-related reasons on correctly delivered products.
  

Pre-Order Policy

• Pre-orders are final and non-refundable after 48 hours of placing your order.

• You may cancel your pre-order within 48 hours by contacting info@choeffect.com.

• After this period, cancellations or changes are not accepted unless:

• The product is defective or incorrect, in which case a refund or exchange will be offered.
  

Exchange Policy

• We allow exchanges for incorrect size selection under the following conditions:

• Request must be made within 10 days of receiving your order.

• Product must be unused, unwashed, with tags attached, in original packaging, and accompanied by proof of purchase.

• Exchanges are subject to stock availability, and shipping costs for returning and re-shipping are the customer’s responsibility.

• Color, style, or product changes are not eligible for exchange.
  

Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, you are eligible for an exchange or refund.

• Please report the issue within 48 hours of delivery by emailing info@choeffect.com, along with your order number and photographic evidence.

• Once verified, we will arrange a replacement or refund, including shipping charges.
  

Non-Eligible Returns/Exchanges

• Products purchased from third-party sellers are not eligible for returns or exchanges through our website.

• Used, washed, damaged items, or returns without original packaging will not be accepted.
  

Shipping Costs

• Shipping fees are non-refundable, except in cases of defective or incorrect deliveries.

• For size exchanges, customers are responsible for both return and re-shipping costs.
  

Processing Timeframes

• Please allow 7–10 business days for exchange processing after we receive your returned product.

• For refunds (where applicable), please allow up to 14 business days after approval for funds to reflect in your account, depending on your payment provider.
  

Contact Us

For any order concerns, please contact us at info@choeffect.com.

[Last updated: 6 October 2025]